FAQ

Here are answers to frequently asked questions, including a handy step-by-step guide to walk you through each step of your order.

How to order on the site?

Here are the key steps to complete your order.

  1. First of all go to the Shop page, where you will find all our wines.
  2. On the page of the desired wine, select the size (if available) and the number of bottles desired for that same wine. Then click on Add to Cart.
    If you want to buy two different sizes of the same wine, repeat the procedure for one and the other.
  3. Once you are satisfied, go to the Shopping Cart page to view a list of added wines. Here you can also edit quantities and remove products from your cart.
  4. When you’re ready to complete your order, click Proceed with Order. A form will appear for you to fill out with your shipping information.
  5. Con un click su Procedi al pagamento potrai visualizzare nuovamente il totale del tuo ordine.
  6. Inserisci i dati della tua carta di credito (supportiamo le carte dei maggiori circuiti internazionali).
  7. Completa il tuo ordine con un click su Effettua ordine. Fatto! Riceverai aggiornamenti tramite email all’indirizzo da te indicato.
    First of all go to the Shop page, where you will find all our wines.
  8. On the page of the desired wine, select the size (if available) and the number of bottles desired for that same wine. Then click on Add to Cart.
    If you want to buy two different sizes of the same wine, repeat the procedure for one and the other.
  9. Once you are satisfied, go to the Shopping Cart page to view a list of added wines. Here you can also edit quantities and remove products from your cart.
  10. When you’re ready to complete your order, click Proceed with Order. A form will appear for you to fill out with your shipping information.
    You will also be able to leave a note for our staff.
  11. With a click on Proceed to Payment you can view the total amount of your order again.
  12. Enter your credit card details (we support the cards of all the major international circuits).
  13. Complete your order with a click on Place Order. Done!
  14. You will receive updates via email to the address you provided.

Do you offer free shipping?

Yes. Shipping is free for all orders of €200 or more.

I am a restaurateur/Ho.Re.ca. operator.

Contact us to receive more information on the conditions reserved for operators in the restaurant industry.

Is my personal data safe?

By entering your details on barchessaloredan.it you are safe. We implement all the reccomended safety measures. For more details please read our Privacy Policy.

Can I cancel my order?

After you have placed and sent an order, you can no longer cancel it. However, if you had any problems during the purchase, write us an email and explain what happened. We will do our best to answer you as soon as possible and solve your problem.

How do I return a product?

To know the return procedure, see our conditions of sale or write us an email.

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